Shipping Policy

Susanne’s Animal Themed Eco-Friendly Jewelry ships via Canada Post Parcel Service, Canada Post Expedited Service, United States Postal Service, and United States Postal Expedited Service. If you have another a preferred shipping method, please contact us and we will get a quotation for you. We only ship to Canada and the U.S., at this time.

Please always check your jewelry size before ordering.

Payment Methods

Susanne’s Animal Themed Eco-Friendly Jewelry is set up to accept Paypal Visa, Mastercard and American Express credit cards.

Returned Goods

We want you to enjoy your jewelry. If you wish to return it, please contact us within ten (10) days of receipt of your product. You can file a request for return though the contact form on the homepage, email, or call (289) 264-9271. (But no texts for returns).

Then we will supply you with the necessary return number. Within 7 days of your email/call we would like to have received the returned goods in original packaging/good condition. Then we will process your refund.

Privacy Policy

Susanne’s Animal Themed Eco-Friendly Jewelry respects your privacy and security.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

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